Shipping
How much does shipping cost?
Visit our shipping page to see our shipping rates. Wholesale ( wholesale.artisaire.com ): Please visit our Wholesale shipping page to view Whole...
Do you ship world-wide?
Yes! We ship to almost every country our primary carrier (UPS) can deliver to. Due to customs reasons we currently are unable to ship to Turkey, Russi...
Where does my order ship from?
All orders ship from our studio where we make your items in Victoria, BC, Canada.
Will I be charged duties or customs?
Retail orders ( artisaire.com ) will be delivered with duties and taxes billed to ARTISAIRE, we charge an estimation of duties and taxes at checkout. ...
Do you ship to P.O. Boxes?
If UPS is selected as a shipping method at checkout, we are unable to ship to a P.O. Box. We can ship to your local UPS Access Point™ so you can re...
When will my order ship?
All of our products are made to order. This will take 1-4 business days, depending on the items you have ordered. We show an estimated timeline to whe...
My tracking information isn't updating
It typically takes a day or two for our carriers to update tracking info in their system. If your status hasn't changed to "picked up" within 2 days, ...
My order says delivered, but I didn't receive it
Sometimes carriers mark orders as delivered before the order has been dropped off. Please wait at least 1 business day for the package to arrive, if i...
Orders
I need to edit my order!
An order can be cancelled or edited up to 1 hour after it has been placed. Please use the 'Edit or Cancel Order" link in your Order Confirmation email...
Shop Pay and PayPal Payments
Paying with Shop Pay or PayPal? Please be sure your preferred shipping address and payment method option is selected before confirming payment through...
Shipping Upgrade
We offer shipping upgrades up until your order has shipped. If your order has been placed within 1 hour, you can find an edit order link at the botto...
I'm having issues in the checkout
Our website is best experienced on Google Chrome. If you are using Safari and are having issues, please try placing your order using Google Chrome as ...
Orders over $800 USD - Tax ID
In order to comply with US UPS customs requirements for orders $800 USD and over, we will require a Tax ID or SSN number of the receiver to proceed wi...
How do I reorder?
Reordering custom image products: 1. Sign in to your Artisaire account 2. Navigate to "orders" and find the order you'd like to order again. Press "Re...
I received a damaged item, what should I do?
Oh no! We're sorry you received a damage item! Please contact us so we can make it right.
I am missing items from my order, can you help?
We are very sorry items went missing from your order! Please contact us so we can make it right.
How long will my order take to arrive?
The lead time on most orders is 1-4 business days. Orders are then delivered depending on your chosen shipping speed. This speed depends on the items ...
How do I check my order status?
Once you've placed your order, you will receive an email with a link to your order status page. From there you can track your order. You can also log ...
Can I rush/expedite my order?
We are not currently offering a rush service. Always order as soon as possible, and select the fastest shipping speed at checkout if you are in a rush...
What is your return policy?
You can return any unused item(s) within 30 days of receiving them. If you are returning the items from Canada or the continental US we will cover the...
Do you Blind Ship?
All orders will not have an invoice or pricing in the box. However, we do not offer blind shipping at this time. Wholesale (wholesale.artisaire.com): ...
Will I receive a proof?
Yes, a proof will be sent for all custom orders within the next business day of placing your order. Once your proof has been approved, your order will...
What are your artwork requirements?
Our finished artwork specifications are in the production description. For files that are not in the required format our Production Artists will follo...
I found a design I love, can you reproduce it?
Artisaire cannot reproduce artwork you don't hold the copyright or license to use. By uploading the design and placing your order with us, you are agr...
Products
Do you sell samples?
We do! Our color swatches can be ordered here: https://artisaire.com/products/color-swatch Wholesale ( wholesale.artisaire.com ): Yes, we recommend t...
How do I clean my sealing wax spoon?
Excess sealing wax can be wiped from your spoon using a paper towel - please be very careful as the spoon gets hot. Soot will form on the bottom of yo...
Are your wax stamps food safe?
We use a lead-free brass, and it will not leech, however our products do not meet the FDA’s Food Safe standards.
Do your sealing wax sticks fit in a glue gun?
Yes, our sealing wax has been molded to fit perfectly in a standard glue gun. You can use our sealing wax sticks with our low temperature sealing wax ...
Are your wax seals/sealing wax mailable?
Yes, our wax seals and sealing wax are mailable. This is due to our specially formulated sealing wax that resists the stresses mailing can cause.
Are your wax seals made with molds?
No, we don't use any molds. Every wax seal is individually made by an artisan in our studio.
Do your wax seals come with adhesives?
Yes, all our wax seals come standard with our professional grade adhesive. If you require your seals to be delivered without adhesive backings, leave ...
What is your sealing wax made from?
We use a blend of waxes, pigments, and a flexibility additive to make our sealing wax. As our formula is proprietary to us we are unable to provide mo...
What type of plug does your sealing wax gun have?
Our Low Temperature Sealing Wax Gun fits a North American outlet (120v and 40 watts). We are unable to confirm if it will work with a power adapter.
Accounts
Do I need an account to place an order?
You don't need an account to place your order, and you will be able to start return requests and track your order without an account. For order histor...
Do you have stockists?
Yes, we do have official Stockists! Official Stockists will always have our brand name in their listings, either in the product title or displayed as ...
I can't access my account!
Please send us an email if you are unable to log in or receive a message stating you do not have an account with us.
Wholesale
Wholesale: Die on File Product
We previously offered our Wholesale clients the opportunity for us to save a Custom Wax Seal die under your business name for reordering, for a maximu...
Where can I apply for a Wholesale Account?
You may apply here: Apply for Wholesale We are looking for retailers with a stationery focus to resell our products, or designers that work in the st...
Do I need an account to place a Wholesale order?
An account is required for ordering. If you do not have an account with us and wish to become a wholesaler, you may apply for an account here: https:...
What are your Wholesale shipping rates?
Wholesale ( wholesale.artisaire.com ) & Volume Orders: Please visit our Wholesale shipping page to view Wholesale shipping rates . Volume Orders (10...
Do you blind ship Wholesale orders?
Currently, Wholesale orders are shipped in a plain shipping box. We do not include invoices or packing slips; however, as our program is a Wholesale P...
What is your Wholesale return policy?
We guarantee all orders arrive free from defects or damage. If you have received damaged items we will replace those items. You may return any non-cus...
Will I need to pay duties or taxes on Wholesale orders?
Wholesale ( wholesale.artisaire.com ) & Volume Orders: ARTISAIRE ships all Wholesale and Volume Orders DDU (deliver duties unpaid). Checkout will not ...
Legal
Who owns the design once it is produced?
Artisaire retains the license to reproduce any and all designs or design materials Artisaire provides to our clients. It is a copyright violation to r...
Licensing
Our licensing covers all products where a design is provided by ARTISAIRE, or on behalf of the Artist in our Creative Community. Products with imagery...