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Artisaire

Paying with Shop Pay or PayPal?Please be sure your preferred shipping address and payment method option is selected before confirming payment through Shop Pay or PayPal, as both payment options overwrite the shipping address. This is a default behavior of Shop Pay and PayPal and cannot be modified.&#xA0;If you need to edit your Shop Pay or PayPal information, please do so before placing your order with us.&#xA0;More information on how to edit your Shop Pay account can be found here: <a href="https://shop.app/pay/authentication/login" rel="noopener noreferrer" target="_blank">Shop Pay: Speed safely through checkout</a>&#xA0;More information on editing your PayPal account can be found here: <a href="http://paypal.com" rel="noopener noreferrer" target="_blank">PayPal</a>

Paying with Shop Pay or PayPal?. Please be sure your preferred shipping address and payment method option is selected before confirming payment through Shop Pay or PayPal, as both payment options overwrite the shipping address. This is a default beha

Shop Pay and PayPal Payments

Orders

What is your return policy?

Can I cancel/modify my order?

Can I rush my order?

How do I check my order status?

How long will my order take to arrive?

My tracking information isn't updating

My order says delivered, but I didn't receive it

I am missing items from my order, can you help?

I received a damaged item, what should I do?

How do I reorder?

Orders over $750 USD - Tax ID is required

I'm having issues in the checkout

Do you ship world-wide?

How much does shipping cost?

When will my order ship?

How long will it take for my order to arrive?

Can I use a freight forwarding address?

Do you ship to P.O. Boxes?

Will I be charged duties or customs?

Where does my order ship from?

Do I need a Tax ID or Social Security Number for bulk shipments?

Do you Blind Ship?

Shipping

Are your wax seals mailable?

Are your wax seals made with molds?

Do your wax seals come with adhesives?

Will I receive a proof?

What are your artwork requirements?

Wax Seals

My stamp is sticking to the sealing wax

My wax stamp is changing color

My wax stamp is making a very faint impression

Wax Stamps

Is your sealing wax mailable?

What is your sealing wax made from?

Do your sealing wax sticks fit in a glue gun?

Sealing Wax

What type of plug does your sealing wax gun have?

How do I clean my sealing wax spoon?

My sealing wax gun keeps dripping

Do you sell samples?

Accessories

I found a design I love, can you reproduce it?

Who owns the design once it is produced?

Artwork

How to submit your address files

Addressed Envelopes

Products

I can't access my account!

Do I need an account to place an order?

Do you have stockists?

Accounts

Where can I apply for a Wholesale Account?

Do I need an account to place a Wholesale order?

I need to edit my order!

What are your Wholesale shipping rates?

Do you blind ship Wholesale orders?

What is your Wholesale return policy?

Will I need to pay duties or taxes on Wholesale orders?

Wholesale

Licensing

Legal

Shop Pay and PayPal PaymentsUpdated 8 months ago