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Shop Pay and PayPal Payments

Paying with Shop Pay or PayPal?. Please be sure your preferred shipping address and payment method option is selected before confirming payment through Shop Pay or PayPal, as both payment options overwrite the shipping address. This is a default beha

What is your return policy?

You can return any unused item(s) within 30 days of receiving them. If you are returning the items from Canada or the continental US we will cover the cost of the return label while items are within the return period. Start a return here. Wholesale &

Can I cancel/modify my order?

An order can be cancelled or edited up to 1 hour after it has been placed. As our products are used for events, we work to give you the quickest timeline possible! After 1 hour, during business hours, our team is typically already working on your ord

Can I rush/expedite my order?

We are not currently offering a rush service. Always order as soon as possible, and select the fastest shipping speed at checkout if you are in a rush. Earliest arrival dates will populate for you in the checkout. If you are looking to make changes t

How do I check my order status?

Once you've placed your order, you will receive an email with a link to your order status page. From there you can track your order. You can also log into your account and your order status will populate in your Customer Dashboard.

How long will my order take to arrive?

The lead time on most orders is 2-4 business days. Orders are then delivered depending on your chosen shipping speed. This speed depends on the items you order. With every order we provide an estimated timeline at checkout. Please note, this is an es

My tracking information isn't updating

It typically takes a day or two for our carriers to update tracking info. If your status hasn't changed to "picked up" within 2 days, please contact us.

My order says delivered, but I didn't receive it

Sometimes carriers mark orders as delivered before the order has been dropped off. Please wait at least 1 business day for the package to arrive, if it has not arrived then please contact us to let us know.

I am missing items from my order, can you help?

We are very sorry items went missing from your order! Please contact us so we can make it right.

I received a damaged item, what should I do?

Oh no! We're sorry you received a damage item! Please contact us so we can make it right.

How do I reorder?

Reordering custom image products:. 1. Sign in to your Artisaire account. 2. Navigate to "orders" and find the order you'd like to order again. Press "Reorder". 3. Ensure all order details are correct, such as wax color and shipping address. 4. Import

Orders over $750 USD - Tax ID is required

In order to comply with UPS customs requirements for orders over $750 USD, we will require a Tax ID or SSN number of the receiver to proceed with shipments outside of Canada that are $750 USD or more. Please note that the Tax ID/SSN, and the phone nu

I'm having issues in the checkout

Our website is best experienced on Google Chrome. If you are using Safari and are having issues, please try placing your order using Google Chrome as your browser.