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Artisaire

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Our website is best experienced on Google Chrome. If you are using Safari and are having issues, please try placing your order using Google Chrome as your browser.

I'm having issues in the checkout

Orders

Shop Pay and PayPal Payments

What is your return policy?

Can I cancel/modify my order?

Can I rush my order?

How do I check my order status?

How long will my order take to arrive?

My tracking information isn't updating

My order says delivered, but I didn't receive it

I am missing items from my order, can you help?

I received a damaged item, what should I do?

How do I reorder?

Orders over $750 USD - Tax ID is required

Do you ship world-wide?

How much does shipping cost?

When will my order ship?

How long will it take for my order to arrive?

Can I use a freight forwarding address?

Do you ship to P.O. Boxes?

Will I be charged duties or customs?

Where does my order ship from?

Do I need a Tax ID or Social Security Number for bulk shipments?

Do you Blind Ship?

Shipping

Are your wax seals mailable?

Are your wax seals made with molds?

Do your wax seals come with adhesives?

Will I receive a proof?

What are your artwork requirements?

Wax Seals

My stamp is sticking to the sealing wax

My wax stamp is changing color

My wax stamp is making a very faint impression

Wax Stamps

Is your sealing wax mailable?

What is your sealing wax made from?

Do your sealing wax sticks fit in a glue gun?

Sealing Wax

What type of plug does your sealing wax gun have?

How do I clean my sealing wax spoon?

My sealing wax gun keeps dripping

Do you sell samples?

Accessories

I found a design I love, can you reproduce it?

Who owns the design once it is produced?

Artwork

How to submit your address files

Addressed Envelopes

Products

I can't access my account!

Do I need an account to place an order?

Do you have stockists?

Accounts

Where can I apply for a Wholesale Account?

Do I need an account to place a Wholesale order?

I need to edit my order!

What are your Wholesale shipping rates?

Do you blind ship Wholesale orders?

What is your Wholesale return policy?

Will I need to pay duties or taxes on Wholesale orders?

Wholesale

Licensing

Legal

I'm having issues in the checkoutUpdated a year ago